FAQ

How do I figure out which Kindle model I have?

You have two ways to figure out your Kindle model: hop on your device or pop into your Amazon account.

Kindle device

  1. Go to Settings.
  2. Select Device options.
  3. Tap on Device info.

You'll find your model under Device type.

Amazon account (desktop)

  1. Hover over Account & Lists.
  2. Select Devices.
  3. Click on your Kindle.

Your device type will pop up in a drop-down.

Amazon account (phone)

  1. Tap on your profile.
  2. Select Your Account.
  3. Select Devices.
  4. Tap on your Kindle.

Your device type will pop up in a drop-down.

Do you carry cases for the new 2024 Kindle devices?

Yes! The new 2024 Kindle (12th Generation) is the same size as the Kindle 11th Generation, so we already have cases that fit that device. The Kindle ColorSoft and 2024 Kindle Paperwhite and Paperwhite Signature (12th Generation) are a new size (singular "size" since all three have the same dimensions—whew!), and we now have the new size in stick. Yay!

Do you ship outside the US?

Not yet. But we hope to offer international shipping soon. Drop your email under "stay in the know" (bottom of page) so you're first to hear when we go international.

How long until my order arrives?

We try to fulfill orders within 1 – 2 days and ship via USPS Ground Advantage from Sandy, Utah (just south of Salt Lake City). Your package should arrive within 3 – 5 business days based on where you live.

Do you offer returns and/or exchanges?

First, thank you for shopping at wit + wisdom co.—your support means the world to me. Unfortunately, refunds aren't available (yet), but you can return any item for store credit within 14 days of delivery. Ordered the wrong case size? No worries. You can exchange your Kindle cover for a different size in the same style within 14 days of delivery.

Note: Because refunds aren't an option, please be 110% sure you order the correct size case.

Before you begin the return or exchange process, please keep two things in mind:

  • Customers are responsible for all return shipping costs.
  • Items must be received within that 14-day return window to be eligible for store credit or exchange.

Return and exchange process

  1. Start your return within 14 days of receiving your order.
  2. Send an email to hello@witandwisdomco.com. Include your name, order number, and whether you would like to return or exchange your item.
  3. Wait for an email confirmation with details to help you send back your item.
  4. Pack and ship your items.

We'll finish processing your return or exchange as soon as we receive your item.

What if my item arrives damaged or defective?

There's nothing worse than disappointment. And that's why we're happy to replace any damaged or defective items within 14 days of delivery. Just send an email to hello@witandwisdomco.com with your name, order number, and photos of the damage, and I'll make things right as rain.

The tote is so cute! Can I buy an extra one?

Every order includes a free tote plus a few other goodies. If your order includes more than one case, you'll still receive only one tote. We'll have totes for purchase in the shop soon. *fingers crossed*

Speaking of totes, can I choose which one I get?

And ruin the surprise? Sorry—you don't get to choose your tote bag until we add them to the shop.

I lost the temporary tattoo instructions. Help!

We've got you. Here's how to care for, apply, and remove your wit + wisdom co. temporary tattoos.

Care and application

  • Store your mini tattoos in a cool, dark spot until ready to use.
  • Choose a clean, oil-free area of skin.
  • Peel off the clear plastic sheet and place image face down on your skin.
  • Firmly press while wetting the paper for at least 30 seconds or until paper easily slides away. Wait for tattoo to dry.
  • Share on Insta and tag @witandwisdomco so we can see the mini cuteness!

Removal

  • In a warm shower, simply drag your thumb in a down-ward motion from the top corner until tattoo starts to ball up.
  • Repeat until you’re tattoo free.

Fun fact: Your temporary tattoos are illustrations from the Bookworm Kindle case.

How often do you launch new designs?

We currently launch new designs every couple months. Follow us on Insta so you're first to know when those new cases drop.

I love reading by the pool. Are your Kindle cases water resistant?

Poolside reading is my fave. Seriously. And while your new case is water resistant, it's not waterproof. It's also not oily-substance proof. Please keep your e-reader case away from products with a high oil content, like lotion or sunscreen. Those babies will damage the ink in that beautiful design.

Are you open to collaborations?

Heck, yes. We're a small business and love nothing more than supporting other small businesses. If your artistic style matches our vibe, let's chat. Send us an email at hello@witandwisdomco.com.

Do you offer wholesale?

That supporting small business thing? We're serious about it. If you're a small offline shop looking to carry wit + wisdom co. products, send us an email at hello@witandwisdomco.com to chat about setting up a wholesale account.